Frost & Sullivan - 3rd Annual Customer Contact Summit


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Sponsorship and Speaking Opportunities are OPEN!

Customer service has become one of the top priorities for the business leaders across the world. This has increased the role of the contact center in an organisation. Hence, contact center priorities have begun to evolve from just cost-effectiveness and revenue-optimisation to competitive differentiation. Intense competition, globalisation, and the Internet has had a significant impact on the customer service industry and the customer service expectations, today. Increasingly, customer service is about customer experience.

“An excellent Summit for Contact Centre providers, vendors and industry leaders”

Asst. Vice President, Deutsche Bank A G

“The information throughout the Summit was REAL and truly fruitful in today’s market”

Operations Director, Vads Bhd (BPO)

“Understanding of other industries with Contact Centres”

Manager– Asia, Hilton Hotels (Hilton Reservations & Customer Care)

“This summit creates an opportunity for all (most) contact centres to learn about future upcoming technology, successful practices, ideas and most importantly, to share knowledge among the participants”

Duty Executive Call Centre, Airasia Berhad

“Truly an eye opening event that I would recommend to everyone in the people and machine industry”

Senior Executive, Westports Malaysia

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