PANEL OF SPEAKERS

• 
  James Griffin
  Director
  BPO Quality Council of the Philippines
• 
  Reuben Pangan
  Vice President, CRM, Corp Comm and Frontliner Training
  Digitel Mobile Philippines Inc.
  (Sun Cellular)
• 
  Andy Cranshaw
  General Manager of Professional Services
  Datacom South East Asia
• 
  Nitin Bhat
  Senior Vice President, ICT Practice, APAC
  Frost & Sullivan
• 
  Shivanu Shukla
  Associate Director, ICT Practice, APAC
  Frost & Sullivan
• 
  KC Hong
  Managing Director, ASEAN
  Genesys
• 
  Ralph Ede
  Managing Director - South Asia
  GN Netcom
• 
  Rob Delnoij
  Director, BCM Field Enablement
  SAP Business Communications Management, APAC, Japan & India
• 
  Sandra De Zoysa
  Group SVP Service Delivery & Enterprise Contact Management
  Dialog Telecom, Sri Lanka
• 
  Lulu Espino Ng
  Vice President, US Inbound, APAC & EMEA Global Services & Support, Operations Site Leader, Asia Regional Operations Centre
  Western Union Financial Services
• 
  Rob Angeles
  Founder of Social Media Philippines
• 
  Jamea Garcia *
  Executive Director, Talent Development
  Business Processing Association of the Philippines (BPAP)