LIST OF SPONSORS

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com.

SAP’s contact center solutions help companies to deliver efficient, consistent and high-quality customer service. SAP Business Communications Management enables organizations to improve contact center effectiveness and reduce costs through an all-software, IP-based communications solution.

SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 95,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, www.sap.com

GN Netcom, led by the Jabra brand, continues to build on its standing as one of the world’s leading and fastest growing suppliers of hands-free communications solutions. With around 1,000 employees and sales offices around the world, GN Netcom develops, manufactures and markets a broad range of wireless headsets for mobile users and both wireless and corded headsets for contact centre, office-based and Unified Communications (UC) users. GN Netcom’s business activities also include its original equipment manufacturing (OEM) business to a wide range of global customers including mobile phone, PC and PDA manufacturers.
 
Jabra products have consistently received numerous product and design awards including the CES Innovation, iF product design, Red Dot Mobile Choice Best Accessory, T3 Gold, and CNET Editor’s Choice. GN is listed on the Copenhagen Stock Exchange. For more details please see www.jabra.com

Peoplexs is an online recruitment system and offers a complete solution to recruitment and mobility. The only thing customers need is an Internet browser. No long implementation projects or large investments in hardware and software are necessary. For a fixed monthly amount per user Peoplexs offers all e-Recruitment and Mobility & Outplacement features online! Quick, easy and affordable. Peoplexs is used in over 50 countries and available in 17 languages. For more information on www.peoplexs.com

Verint® Systems is the leader in analytics-driven workforce optimisation, helping organisations globally to enhance customer service, optimise staffing and improve business processes in the contact centre, as well as branch and back-office operations. Verint’s Impact 360® Workforce Optimisation software suite provides functionality for: call recording and quality monitoring; workforce management; speech and data analytics; performance management; customer feedback surveys; eLearning and coaching. Using Impact 360 Workforce Optimisation, organisations can capture and analyse customer interactions, uncover business trends, discover the root cause of employee and customer behavior, and more effectively make decisions that positively impact the quality and efficiency of customer service. For more information, please call +63 2 479 5449, email: marketing.apac@verint.com or visit www.verint.com.

ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. ASC subsidiaries and sales offices in Great Britain, France, Switzerland, Poland, Middle East, North America, Japan and Singapore as well as certified, powerful distribution partners realize ambitious customer projects in more than 60 countries.