WHY ATTEND

To thrive, it is imperative that Contact Centers strive to differentiate themselves from the competition. To do this they would not only need to attract & retain the best Talent and formulate innovative business strategies but also identify, integrate, implement & manage world-class technologies & processes that would enable them to achieve such differentiation through the delivery of superior customer service.

The 2010 Summit will, once again, bring together Senior Executives from around the region to not only share expertise, exchange ideas and debate critical issues facing Contact Centers in Asia Pacific but also to meet & collaborate. It is therefore a great avenue for new learning, sharing of knowledge & experience.

Key features of the Summit includes:

• KEYNOTES from Thought Leaders.
• 4 SPECIALISTS TRACKS namely – People Management, Customer-Centricity, Innovation & Technology and Business Strategies.
• CASE STUDIES from leading organizations in Asia Pacific.
• INNOVATIONS & BEST PRACTICES.

Frost & Sullivan’s Customer Contact Summits are recognized for their valuable networking opportunities and unrivalled industry insight. Typically, 44% of the delegates comprise Senior Management Executives (such as SVPs, VPs, HODs, GMs & Directors) and come from a wide range of industries as illustrated in the Chart below.

So Register Now to attend the 2010 Summit to discover, understand, discuss and update yourself on present and future challenges facing the Contact Center Industry.

To find out more, explore this website or Request for eBrochure